Service

We recommend that you bring your machine in once a year for its “Well baby checkup”. Our experienced techs will clean, oil, and adjust your machine to keep it running smoothly and keep you smiling. Machines are serviced on-site by our full-time, factory-trained Bernina technician. We service the full line of Bernina home sewing machines, sergers, and embroidery machines.

You can drop off your machine any time during store hours, Monday-Saturday 10-5 and Sunday 1-5. Bring your machine along with the foot control, power cord, zig-zag foot, bobbin case, and bobbin. Sergers must have the foot control, power cord, presser foot, and thread stand. (Service will be done at our Raleigh location). We do not accept machines in cabinets or tables.

If you are having problems with embroidery please bring your embroidery module, embroidery foot, embroidery bobbin case if applicable, and a sample of the problem.

If you are having a specific issue, please bring a sample of that issue as well as the presser foot, thread, and fabric you are using.

Our turnaround time varies and can sometimes reach up to 5 weeks. Please call our Raleigh store (919) 782-2945 to get the latest information on turnaround time .

NEW-We now offer a “HOLD YOUR SPOT IN LINE” option. This option allows you to check your machine in over the phone and hold your spot. We will contact you when your machine is ready to be serviced. Bring your machine in and you will have your machine back within 4 days.

Customers outside the Raleigh or Wilmington areas may make an appointment to bring their machine in for same-day service IN RALEIGH as long as parts do not have to be ordered. There is an additional fee for this service. To make an appointment please call 919-782-2945 and ask for Sylvia. Service appointments are limited and should be made several weeks in advance. Rush service is also available for an additional fee.

Please call our Raleigh store (919) 782-2945 or email the service department for non-Bernina machines. Although we service other brands, there are certain makes and models that we are unable to service.

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